We are committed to being very aggressive in our attitude towards quality and client service level, primarily, since we want to be ranked as the “Best” in our business. Quality is not just another goal; it is our basic strategy for survival and future growth.
Quality Management (QM) is not a short term program. It’s a long term commitment aimed at continuously improving the way we work.
Sermon has a straightforward approach to customer care, service and support – essentially we treat our customers as we would like to be treated ourselves.
We will go the extra mile to ensure that your issues are addressed. Typically our offices are open for nine hours a day and we will also answer and respond to support calls outside the contracted hours.